Patient Advice and Liaison Service
PALS (Patient Advice and Liaison Service) provides a confidential, sensitive and responsive service.
What can PALS do for you?
- Help you to resolve healthcare problems quickly or act on your behalf
- Offer advice and guidance regarding healthcare concerns and issues
- Help you to find a local doctor, dentist, optician or chemist
- Provide information such as contact numbers and opening times for local health services
- Help you to find local support groups and voluntary services
- Put you in touch with independent advocacy services
- Offer information and advice on making a complaint
- Use your feedback to improve local health services
- Feedback on our PALS service
If you have used the PALS service, we would like your feedback to help us improve. Please CLICK HERE to complete the questionnaire.
PALS National Website - www.pals.nhs.uk
This website provides information about the Patient Advice and Liaison Services throughout England and how they can be contacted enable users to access a growing directory of links to other health and support agency websites provide a library of resources for PALS workers to share with each other and the public publish news about PALS service development, PALS networks and articles for anyone in patient and public involvement in the health service.
Patient Safety
NHS Lewisham supports a culture of openness, honesty and transparency, this includes apologising and explaining what has happened if things go wrong.
In 2005, the National Patient Safety Agency (NPSA) issued a Safer Practice Notice advising the NHS to develop a local Being Open policy and to raise awareness of this policy with all healthcare staff.
The guidance has now been revised in response to changes in the healthcare environment and in order to strengthen Being Open throughout the NHS.
The Being Open framework is available at www.nrls.npsa.nhs.uk/beingopen
